As a Service Desk Technician providing first-line technical support to client end-users, resolving hardware/software issues, managing accounts, and providing prompt assistance via phone, email, and chat.
- Provide customer end user technical support via phone, email, chat, and self-service portals
- Diagnose and resolve customer issues with desktops, laptops, printers, peripherals, and common software applications
- Assist end users with password resets, account unlocks, and access requests
- Provide remote assistance when applicable
- Troubleshoot network connectivity issues (e.g., internet access, VPN connections)
- Bachelor’s degree or equivalent in Computer Science, Information Systems, or related field
- Nice to have: MAC OS knowledge
- Nice to have: ITIL knowledge or certification
- Nice to have: CompTIA certification
- Nice to have: A+ certification
Service Desk Analyst ISan Manuel · Highland, US