- Remote, United States
- Remote
- Full-time · Entry
- $23–$25 per hour
Hiring a Patient Success Advocate to deliver comprehensive support to patients and partners participating in the Cadence remote monitoring program. Includes handling inquiries, administrative assistance to clinicians, and executing engagement initiatives.
Compensation
The anticipated OTE range for this role is $23 - $25 per hour, which is based on role scope, level, and location. In addition to base compensation, this role may be eligible for incentive compensation as part of the overall total rewards package.
Responsibilities
- Provide courteous and professional assistance to customers via phone, email, and chat, addressing inquiries, troubleshooting technical issues, rescheduling appointments, and providing solutions in a timely manner.
- Educate customers on the features, functionalities, and benefits of our Cadence technology products and services, empowering them to maximize medical device usage.
- Conduct follow-up communication with customers to ensure their issues have been resolved satisfactorily, gather feedback on their experience, and provide additional assistance if needed.
- Appropriately escalate patient concerns to the necessary care delivery teams, ensuring that complex issues are addressed promptly and efficiently.
- Execute patient engagement and retention initiatives across the Cadence remote monitoring program.
Requirements
- Nice to have: Zendesk
- Nice to have: Remote patient monitoring support experience