- Tualatin, Oregon, United States
Lead the document processing team, providing guidance, mentorship, and technical leadership to ensure high-quality output and operational excellence.
Responsibilities
- Handle escalations from Customer Service Supervisors, Leads, and Reps
- Provide support, training, and guidance for team members to ensure effective and efficient document processing
- Manually process and upload documents while maintaining accuracy
- Collaborate with agents, vendors, property managers, customer service representatives and account managers to resolve document-related issues
- Adapt to evolving document processing needs and handle additional responsibilities as assigned
Requirements
- High School Diploma or GED
- Nice to have: Basic understanding of insurance documentation
- Nice to have: Willingness to learn