Lead-Collections Strategy_Comm. Bank HO & Support
Kotak Neo (Kotak Securities Limited) · Posted Nov 9, 2026
- Mumbai, Maharashtra, India
- Senior
- 6–10 years
Lead-Collections Strategy
Responsibilities
- Develop and manage collections strategies across early, mid, and late delinquency stages for secured and unsecured portfolios.
- Analyze portfolio performance, customer behavior, roll rates, cure rates, recovery trends, and loss metrics to identify opportunities for improvement.
- Design segmentation-based collection treatments using risk indicators, customer profiles, and repayment behavior.
- Monitor and optimize collections performance through data-driven interventions and champion-challenger strategy testing.
- Drive digital and analytics-led collections initiatives including predictive models, automated campaigns, and customer engagement strategies.
Requirements
- Bachelor's degree in Finance, Commerce, Economics, Engineering, Statistics, or related discipline.
- MBA/PGDM preferred.
- Nice to have: MBA/PGDM