Retail Banking Operations jobs

Core Operations - Quality Control

Citi · Posted Nov 8, 2026

Open

Chennai, Tamil Nadu, India
Entry
1–3 years

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Core Operations - Quality Control

Citi · Posted Nov 8, 2026

Open

Chennai, Tamil Nadu, India
Entry
1–3 years

Apply with Referso

Core Operations - Quality Control

Citi · Posted Nov 8, 2026

Open

Gurugram, Haryana, India
On-site
Entry
1–3 years

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Entry-level operations support role focused on quality control, risk management, and compliance within banking operations.

Responsibilities

Assist unit manager by providing guidance to all levels of staff regarding processes and operating procedures
Coordinate team efforts to ensure the efficiency of quality, timeliness, and general operation to maintain workflow of the department
Interact with internal departments and external clients to resolve issues and concerns
Monitor 'In process' work to meet business and quality standards
Perform quality checks and reviews to ensure adherence to established procedures, controls, and service level agreements

Requirements

High School diploma or equivalent
Nice to have: Quality Checking (QC)
Nice to have: Quality Assurance (QA)
Nice to have: process review activities

Skills

Banking Operations Operational Control Quality Assessment Quality Check Quality Control (QC)

Retail Training & Development Specialist

Coastal States Bank · Posted Nov 4, 2026

Open

Hilton Head Island, South Carolina, United States
On-site
Full-time · Associate

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Delivers and coordinates hands-on technical, onboarding, and professional development training for Retail Banking employees and supports regional training accessibility.

Responsibilities

Coordinate new-hire onboarding, training schedules, TOPS trainer assignments, and learning activities across assigned branches and markets.
Deliver instructor-led, hands-on, and virtual training on new account opening, account maintenance, retail systems, operational procedures, service standards, and approved product processes.
Support TOPS trainers and participating employees by distributing learning roadmaps, training resources, checklists, and proficiency assessment tools.
Track completion of learning assignments, collect trainer notes and proficiency scorecards, identify overdue milestones, and communicate observations to the RT&D Manager and relevant branch managers.
Conduct follow-up coaching, skills demonstrations, refresher sessions, and targeted remediation under established training plans.

Requirements

Nice to have: Emotional intelligence
Nice to have: Time management
Nice to have: Problem solving
Nice to have: Leadership fundamentals

Skills

Instructor-led training Virtual training

Retail Operations Transformation & Governance

FirstBank · Posted Nov 4, 2026

Open

Birmingham, Alabama, United States
Full-time · Senior
7+ years

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Retail Banking leadership role focused on process improvement, AI/Microsoft Copilot enablement, and operational governance across branches and contact centers.

Responsibilities

Partner with branch, contact center, and operations teams to identify and address delays, repeat work, errors, unnecessary approvals, and client frustration.
Review procedures, associate feedback, service results, risk, controls, cost, and turnaround time to identify root causes and recommend practical changes.
Lead practical Microsoft Copilot use cases for finding approved guidance, drafting and summarizing information, reviewing data, capturing action items, and supporting routine work.
Lead a self-service approach where frontline associates use approved procedures, job aids, guided workflows, Microsoft Copilot, and other FirstBank tools.
Oversee Retail Banking policies, standards, procedures, job aids, checklists, workflows, FAQs, and forms.

Requirements

Bachelor’s degree
Nice to have: Microsoft Copilot
Nice to have: generative AI
Nice to have: workflow automation
Nice to have: Power Platform

Skills

Retail Banking operations process improvement

Retail Branch Manager

REV Federal Credit Union · Posted Nov 3, 2026

Open

3–5 years

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Lead daily operations of a retail branch, ensuring member experience, sales performance, and financial success.

Responsibilities

Lead and develop a high-performing team
Create an environment focused on accountability, collaboration, and continuous improvement
Support staff development through coaching, training, and implementation of the REV DNA framework
Oversee all aspects of daily branch operations
Drive branch profitability by managing expenses and optimizing workflows

Requirements

Bachelor’s degree in Business, Finance, Marketing, or a related field

Skills

Retail banking operations Compliance Service excellence Sales performance Team leadership Talent development Core banking systems CRM platform