- Seoul, Seoul, South Korea
- Full-time · Manager
- 9+ years
The Manager, Technology Operations, Korea is primarily accountable for Retail Store Technology Operations in Korea, while also leading Corporate Endpoint & Security Operations, Helpdesk and Technology Vendor Management, and Korea Technology Governance and Operational Readiness for Global Technology projects.
Responsibilities
- Own the stability, service quality, and operational performance of Technology Operations across Korea retail stores
- Manage the operation and lifecycle of POS, payment, store networks, Wi-Fi, endpoints, mobile devices, printers, and other store technology
- Minimize the impact of technology incidents on store operations and sales, leading recovery and escalation for critical incidents
- Identify root causes of recurring incidents and operational issues, and drive prevention and continuous improvement
- Manage technology planning, deployment, and operational readiness for new store openings, renovations, relocations, conversions, and closures
Requirements
- Nice to have: ITIL certification
- Nice to have: ERP experience
- Nice to have: ECommerce platforms