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- Australia
- On-site
- Full-time · Mid
- 1–3 years
As a Customer Success Manager - SMB at Podium, you will be the main point of contact for our SMB clients, orchestrating a seamless onboarding experience and driving their ongoing success.
Compensation
Attractive base + super and commissions package. A generous $650 monthly ‘Benefits & Wellbeing’ allowance.
Responsibilities
- Onboard multi-location, conduct training, and ensure the customers are completely connected to service offerings
- Strategically maintain and manage a portfolio of customers to maximise product usage and reduce retention risk
- Develop deep relationships within your portfolio to understand customer needs and offer value-based solutions using Podium’s range of products and services
- Manage onboarding cohorts, ensuring they meet key metrics within established timeframes
- Collaborate closely with the Sales team for complete transparency across the customer portfolio
Requirements
- Nice to have: Deep understanding of the marketing technology industry