Design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform.
For positions in this location, we offer a base pay of $176,100 - $308,200, plus equity (when applicable), variable/incentive compensation and benefits.
- Design, build, and operate production-grade agentic AI systems embedded across ServiceNow's platform
- Design and ship multi-agent systems— orchestration, tool use, planning loops, memory, and failure recovery
- Build agents that leverage ServiceNow's data layer— CMDB, Workflow Data Fabric, and Knowledge Graph— to make decisions with context
- Own guardrails: observability, human-in-the-loop controls, and compliance infrastructure
- Work closely with search team to ensure agents are grounded in accurate, low-latency retrieval— RAG pipelines, hybrid search, re-ranking, and evaluation
- Nice to have: deeper specialization in search and retrieval at scale
- Nice to have: MLOps/model observability
- Nice to have: published work or open-source contributions in agentic systems or retrieval
- Nice to have: LLM fine-tuning or inference optimization
- health plans
- flexible spending accounts
- 401(k) Plan with company match
- ESPP
- matching donations
