- New York, New York, United States
- On-site
- $18–$24 per hour
Field Representative II, First Responder Print
Compensation
$18.32 - $24.38 per hour
Responsibilities
- Ensures service level agreements (SLAs) between the customer and Ricoh are achieved
- Responds to customer support requests and resolves issues quickly, accurately, and professionally
- Maintains accurate asset inventories and device locations using fleet management tools and databases
- Replenishes and replaces consumables and supplies for devices at assigned locations
- Monitors device service and supply alerts daily, responding to and resolving service requests to maintain device availability in accordance with SLAs
Requirements
- High School Diploma or equivalent
- Nice to have: HP certifications
- Nice to have: Ricoh Learning Institute coursework