This role is responsible for supporting the firm’s enterprise communication technologies, including troubleshooting technical issues, fulfilling customer requests, implementing changes, performing testing, maintaining documentation, and supporting projects and technology initiatives.
- Provides technical support for telephony, video and meeting collaboration, contact center, and specialized voice communication technologies.
- Troubleshoots software, hardware, connectivity, configuration, and customer issues and drives them through resolution or appropriate escalation.
- Supports the administration, configuration, provisioning, and ongoing maintenance of communication platforms and services.
- Supports communication hardware including phones, handsets, headsets, room systems, specialized voice devices, and related peripherals.
- Monitors and responds to incidents, service requests, alerts, and operational issues while maintaining accurate and timely documentation.
- High School (HS) - Completed
- Nice to have: Telecommunications
- Nice to have: Collaboration technologies
- Nice to have: Specialized voice communication technologies
- Nice to have: Application administration
- medical
- dental
- vision
- life insurance
- critical illness insurance
Senior AV Support Services EngineerDiversified · Irvine, US