- Associate
The Supply Service Associate II is responsible for providing reliable, responsive and high-quality service to customers while supporting effective execution of day-to-day Supply Chain and Customer Service activities.
Responsibilities
- Provide customers with a high level of service regarding orders, billing inquiries, service requests, product availability, suggestions and complaints.
- Act as a knowledgeable point of contact for customer and supply-related inquiries.
- Investigate and coordinate resolution of customer issues with relevant internal stakeholders.
- Provide accurate and timely product, order and service information to customers.
- Proactively identify potential customer-service risks and coordinate appropriate follow-up.
Requirements
- Bachelor’s degree in Supply Chain, Business Administration, Logistics, Operations or a related field preferred
- Nice to have: Experience working in a regulated environment such as pharmaceuticals, medical devices or FMCG
- Nice to have: Experience managing customer/supply issues across multiple functions
- Nice to have: Continuous-improvement experience