- On-site
- Full-time · Manager
- 5+ years
Lead a field services team overseeing fulfillment operations from node to home, ensuring installations and services meet quality and safety standards while mentoring.
Responsibilities
- Guide and support field teams to deliver responsive installation and troubleshooting that meets Spectrum’s quality and safety standards
- Conduct quality control checks and field safety observations, providing feedback to ensure technical competency and safe practices
- Resolve escalated customer issues and proactively prevent future concerns through operational excellence
- Mentor employees with ongoing communication and practical evaluations, fostering professional growth and adherence to standards
- Coordinate team training, reinforcing technical quality assurance and ensuring your team are well-equipped for every task
Requirements
- Associate degree in electronics, related field or equivalent
- Nice to have: NCTI certification
- Nice to have: SCTE certification
- Nice to have: BCT/E certification
- Nice to have: 1+ years of supervisory or leadership experience