- Remote, United States
- Remote
- Senior
- 10+ years
Senior Designated Services Engineer responsible for ensuring customer success and technical support for WEKA’s AI-native data infrastructure.
Responsibilities
- Serve as the primary technical liaison between customers and Engineering
- Troubleshoot and resolve technical issues
- Provide feedback to Engineering to enhance product supportability
- Support pre‑sales engineers, partners, and resellers
- Proactively monitor WEKA systems using remote monitoring tools
Requirements
- Nice to have: JIRA
- Nice to have: Confluence
- Nice to have: Slack
- Nice to have: collaboration tools
- Nice to have: Kubernetes