- Hybrid
- Senior
A subject matter expert focused on specialized order management using SAP TM Order Management and Order Management Trading for global logistics operations in a voice-based environment.
Responsibilities
- Manage end to end order life cycle in SAP TM Order Management ensuring timely creation updating and closure of orders within defined service levels and quality standards
- Execute order processing activities in a voice based environment responding to incoming calls and inquiries from internal teams and external partners with clear concise information
- Monitor order status and transportation activities proactively identifying delays exceptions or data issues and coordinating swift resolution to protect delivery commitments
- Validate order data including shipment details pricing and contractual terms in Order Management and Trading modules ensuring accuracy completeness and compliance with organizational policies
- Collaborate with logistics and transportation teams to align planned shipments with available capacity resolving scheduling conflicts and optimizing routes for operational efficiency
Requirements
- Nice to have: SAP Transportation Management certification
- Nice to have: SAP Order Management credential