- Tampa, Florida, United States
- Hybrid
- Contract
- $25–$25 per hour
- 25+ years
Customer Deductions & Claims Specialist focused on researching, validating, coordinating disputes, and resolving customer fines, deductions, chargebacks, and claims related to customer orders within a large Consumer Packaged Goods environment.
Compensation
The pay range for this position is $25.00 - $25.00/hr.
Responsibilities
- Own assigned deduction and claims investigations from intake through documented resolution in SAP UDM Disputes
- Investigate customer fines, penalties, shortages, pricing or invoice discrepancies, delivery failures, missed appointments, routing-guide violations, and ASN/EDI or other compliance-related claims
- Trace claims through purchase orders, SAP sales orders, deliveries, billing documents, shipment records, payment and deduction details, and applicable customer requirements
- Gather and evaluate invoices, bills of lading (BOL), proof of delivery (POD), carrier records, appointment records, ASN information, customer correspondence, and other supporting evidence
- Work directly with the Supply Chain Specialist to obtain account history, operational context, and supporting documentation