Lead enterprise SAP operational excellence across mission‑critical business platforms.
Compensation
Our Base Pay Range for this position €66,000 - €110,000
Responsibilities
Lead SAP Operations Center governance and oversee enterprise 24x7 support model execution across SAP landscapes.
Drive SAP Focused Run implementation and optimization, including System Monitoring, LMDB administration, Alert Management, and Root Cause Analysis (RCA).
Chair Change Advisory Board (CAB) discussions and govern SAP release, deployment, and production change processes.
Establish operational KPIs, SLA reporting, executive dashboards, and service performance metrics.
Lead incident, problem, and service improvement programs to increase platform availability and operational maturity.
Requirements
Bachelor's degree in Information Technology, Computer Science, Engineering, or equivalent experience.
Provide senior SAP operational support across a global SAP landscape, ensuring system stability, effective incident and problem management, governance compliance, and continuous improvement of SAP services, integrations, and business-critical processes.
Locations (2)
Mexico City, Mexico City, Mexico
Bangalore, Karnataka, India
Responsibilities
Provide senior operational support across the SAP landscape, ensuring system stability, business continuity, performance, and operational excellence.
Lead the investigation and resolution of complex SAP incidents, performing end-to-end root cause analysis and driving permanent corrective actions.
Act as a senior techno-functional consultant, translating business requirements into scalable technical solutions and supporting project delivery across SAP programs.
Manage and govern SAP integrations and interfaces between SAP and third-party applications, ensuring reliability, continuity, and alignment with business needs.
Collaborate with business, functional, integration, architecture, and infrastructure teams across multiple regions and time zones to support global SAP operations and strategic initiatives.
Translate business and technical requirements into appropriate SAP solution designs and technical concepts.
Assess the impact of planned changes across SAP applications, integrations, infrastructure, and dependent systems.
Provide architectural guidance to SAP development and technical teams regarding solution design, implementation options, integrations, and technical standards.
Review proposed technical solutions and identify risks, dependencies, compatibility issues, and potential design weaknesses.
Support the design and assessment of integrations between SAP and connected systems.
Lead Solution ArchitectKMD A/S · Warsaw, Poland