- Mississauga, Ontario, Canada +1 more
- Hybrid
- Full-time · Senior
- 10+ years
Design the end-to-end data platform for APEX, ingesting contact centre telephony and quality data, and delivering it through a Bronze/Silver/Gold architecture on Databricks into a Kimball-style reporting layer.
Locations (2)
- Mississauga, Ontario, Canada
- Toronto, Ontario, Canada
Compensation
Competitive Pay and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, and a relocation program.
Responsibilities
- Design the Bronze/Silver/Gold data flow for the new Genesys A3S Snowflake and Verint sources, with clear standards for ingestion, transformation, validation, and consumption.
- Define ingestion cadence and watermarking strategy per source, based on each source's true data freshness.
- Design the Gold-layer Kimball star schema (facts, dimensions, grain, SCD Type I/II) to support sales, telephony, agent activity, and quality reporting.
- Choose between pure lakehouse and hybrid lakehouse-to-data-warehouse patterns based on source characteristics, volumes and performance needs.