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1–2 jobs· newest first

Tier 2 Data AnalystNew
Caterpillar Inc. · Kosice, Slovakia
€3K–€3KFull-time
Service Center Team Leader
SICPA SA · India
Manager

+10K new in the last hour

Tier 2 Data Analyst

Caterpillar Inc. · Posted Oct 5, 2026

Kosice, Košice, Slovakia
Full-time
€3K–€3K per month

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AI

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Tier 2 Data Analyst responsible for advanced operational support, troubleshooting, and stabilization of data pipelines and platforms.

Compensation

2748 - 3300 euros/ month gross

Responsibilities

Perform deep investigation of incidents escalated from Tier1
Analyze logs, data pipelines, APIs, and system integrations to identify root causes
Restore service using workarounds or fixes for known/semi-known issues
Coordinate P1/P2 incident response, including bridge calls and stakeholder communication
Monitor data pipelines, jobs, and system health (alerts, dashboards, logs)

Skills

Data pipelines / ETL tools (SnapLogic, DataStage, etc.)Monitoring tools (AppDynamics, Azure Monitor, Grafana, Splunk)SQL Python or scripting API integrations Distributed systems Log analysis SQL Server Oracle PostgreSQL cloud databases Incident management processes (ITSM / ServiceNow)Analytics Problem-solving Troubleshooting Incident prioritization SLA-driven environments SnapLogic DataStage AppDynamics Azure Monitor Grafana Splunk

Benefits

2748 - 3300 euros/ month gross
Performance related annual cash incentive
Pension plan
5 days of extra vacation
Attractive Life insurance

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Service Center Team Leader

SICPA SA · Posted Nov 5, 2026

India
Manager
5+ years

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Lead and manage the Service Centre to ensure the efficient delivery of customer support services and the smooth operation of SICPA's solutions.

Responsibilities

Lead, coach and develop the Service Centre team, fostering a collaborative and customer-focused culture
Manage the daily operations of the Service Centre, ensuring customer inquiries, incidents and service requests are handled efficiently and within agreed service levels
Act as the primary point of contact for customer support matters and participate in regular customer service review meetings
Coordinate support activities with Field Service, IT Support and global support teams to ensure the timely resolution of incidents and service requests
Ensure compliance with internal and customer Service Level Agreements (SLAs) and escalate issues when required

Requirements

Bachelor's degree or equivalent technical qualification
Nice to have: ITIL
Nice to have: Service Management frameworks
Nice to have: Incident, Problem and Change Management processes
Nice to have: ServiceNow

Skills

IT systems knowledge technical support environments Service Management principles

SLA-driven environments

Leadership skills

Stakeholder management

Customer service

Analytical skills

Problem-solving abilities

English fluency

Microsoft Office

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