- Melbourne, Victoria, Australia
- Senior
- 8+ years
Provide L2/L3 functional support for Oracle HCM Cloud applications, analyzing, troubleshooting, and resolving incidents and service requests within SLA timelines.
Responsibilities
- Analyze, troubleshoot, and resolve incidents, defects, and service requests within SLA timelines
- Perform impact assessment, configuration changes, testing, and deployment of approved enhancements
- Support Oracle quarterly release analysis, regression testing, and production deployment activities
- Conduct root cause analysis for recurring issues and recommend permanent solutions
- Collaborate with business users, HR stakeholders, and technical teams to ensure seamless service delivery
Requirements
- Nice to have: Excellent communication
- Nice to have: Documentation skills