- Bucharest, Bucharest, Romania
- 2–4 years
Support engineers help customers solve technical issues for Aera’s cloud-based analytics application.
Compensation
competitive salary and company stock options
Responsibilities
- Quickly learn the functional aspects of Aera’s product line
- Work on customer reported issues by interacting with various teams including QA, App Development, Engineering and Product Management
- Gather information systematically and efficiently perform root cause analysis
- Communicate with customers on the status of issues and project items and being responsible of the ticket life-cycle
- Responsible for respecting the defined SLA’s we have with each customer
Requirements
- Bachelor’s degree in a technical field or equivalent
- Nice to have: Java programming
- Nice to have: 3 tier application architecture
- Nice to have: cloud platforms AWS/Azure