Senior Operational Support Analyst
TfL · Posted Nov 4, 2026
- London, England, United Kingdom
- Hybrid
- Full-time · Senior
- £62K–£62K per year
Accountable for Level 2 and Level 3 technical support for Data and Analytics live services, incident and problem management, and continuous improvement.
Compensation
Circa £62K + TFL Benefits
Responsibilities
- Manage and resolve service incidents and faults within agreed SLAs
- Coordinate with internal, external and vendor support teams
- Implement and drive continuous service improvements
- Deliver incident and service request metrics and analyse problems and trends
- Escalate service incidents to higher severity when appropriate
Requirements
- Bachelor’s or Master’s Degree in Technology or Computer Science, or equivalent technical qualification