- Bangalore, India
- 2+ years
Provide real‑time technical support for enterprise software, diagnosing issues, troubleshooting, and training end users.
Responsibilities
- Provide real time response/resolution to customer support inquiries
- Interact with RWS customers via phone, e‑mail and remote sessions
- Diagnose problem causes and provide solutions and best practices to customers
- Ensure continuous monitoring and follow‑up of customer issues so that they are resolved according to customer service level agreement timelines
- Contribute and maintain knowledge base articles
Requirements
- Technical Degree Level Qualification
- Nice to have: Mongo DB
- Nice to have: J2EE architecture experience
- Nice to have: Knowledge of programming concepts and general ability to read code