- Bangalore, Karnataka, India
- Hybrid
- Full-time · Mid
- 5–7 years
The Technical implementation and support specialist is responsible to lead customer implementations, troubleshoot complex technical challenges, and ensure seamless platform adoption.
Responsibilities
- Lead end-to-end technical implementation and onboarding of customers on the WCRGO platform, ensuring timely go-live and successful adoption.
- Configure workflows, troubleshoot technical challenges, and support customers with integrations and platform-related requirements.
- Provide L1/L2 technical support, investigate complex issues, and drive timely resolution in collaboration with Product and Engineering teams.
- Manage customer transitions from legacy systems and other platforms to WCRGO, ensuring minimal disruption to business operations.
- Conduct technical training sessions, product walkthroughs, and knowledge-transfer sessions for customers and internal teams.
Requirements
- Bachelor's degree in Computer Science
- Bachelor's degree in Information Technology
- Bachelor's degree in Engineering