- Remote, Philippines
- Remote
- Full-time · Director
- 12+ years
The Director of Business Optimization & Operational Excellence will play a pivotal role in transforming commercial operations into a highly efficient, value-impacting engine, managing the Business Optimization team driving the end-to-end Customer Journey process improvement, strengthening commercial and commercial operations execution, and enabling sustainable business growth.
Responsibilities
- Map existing end-to-end commercial operations, creating comprehensive As-Is process maps, standard operating procedures, and To-Be future-state designs.
- Apply Lean, Six Sigma, and Kaizen methodologies to identify operational bottlenecks, redundancies, waste, and friction points across departments.
- Redesign Lead to Cash workflows to reduce cycle times, minimize error rates, eliminate rework, and enhance overall service delivery quality.
- Partner with marketing, sales and sales operations to design, evaluate, and refine automated lead journeys that nurture prospects and generate high-intent sales leads.
- Serve as the primary business bridge between commercial teams and Salesforce administrators to enhance user adoption, workflow automation, lead-to-cash process efficiency, and pipeline management.
Requirements
- Nice to have: Salesforce Administrator certification