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Director of Client Experience

PwC · Posted Nov 6, 2026

London, England, United Kingdom
Manager

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Lead and embed the Client Experience agenda, translating the firmwide vision into clear priorities, measurable outcomes and consistent ways of working that enhance the experience of all clients.

Responsibilities

Lead and embed the Client Experience agenda
Build and lead the Client Experience capability
Lead the Client Insight team
Lead the development of strategic buyer programmes
Act as the voice and conscience of the client across Customer Success

Skills

Client Experience Customer Experience Journey Design Client Listening Voice of the Customer Experience Measurement Continuous Improvement Client Feedback Buyer Insights Relationship Intelligence

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