The Salesforce DevOps Senior Supervisor is a people leader and technical authority responsible for leading the Salesforce Platform and DevOps capability that enables secure, reliable and efficient delivery across Cigna International Markets’ Salesforce organisations. The role combines direct people leadership with accountability for the Salesforce Copado CI/CD pipeline, release and environment governance, platform health, operational resilience and continuous improvement.
- Lead, coach and develop the Salesforce Platform and DevOps team; set objectives and priorities, manage performance, support recruitment and onboarding, plan capability and succession, and create an environment of accountability, learning and collaboration.
- Be accountable for the design, operation, security, resilience and roadmap of the Salesforce Copado CI/CD DevOps pipeline, including promotion paths, Git branching and merge practices, quality gates, automated testing, deployment controls, auditability, service credentials, integrations and pipeline upgrades.
- Establish and enforce DevSecOps standards across scrum teams; remove systemic delivery friction; provide coaching and escalation support; and use automation to improve deployment frequency, reliability, recovery and developer experience.
- Maintain a holistic view of the health of Salesforce organisations through monitoring of platform limits, performance, security posture, technical debt, metadata quality, integration health, package and certificate lifecycles, storage, licensing, unauthorised changes and operational trends.
- Own the Salesforce and OmniStudio seasonal release and managed-package upgrade process. Coordinate scrum teams to assess impacts, identify deprecated or changed features, plan regression testing and remediation, track readiness and ensure risks are understood before activation.
- Bachelor’s degree in Computer Science or a related discipline
- Nice to have: Salesforce Administrator
- Nice to have: Platform App Builder
- Nice to have: Copado Fundamentals I
- Nice to have: Copado Fundamentals II
