- Wallingford, Connecticut, United States
- On-site
- Full-time · Associate
- $90K–$105K per year
- 2+ years
A collaborative role within the Commercial Services Team identifying, developing, and automating procedures across departments, supporting best practices in sales forecasting, reporting, data maintenance, and communications.
Compensation
The anticipated annual base salary range for this position is $90,000 - $105,000.
Responsibilities
- Track and analyze key metrics related to prospect diagnostics, pipeline generation/outcomes, product interest factors, product quality metrics, and client support measurements
- Develop and manage Salesforce reports and dashboards ensuring that the various end users, Teams, and Leadership have access to the key data needed to succeed in their role
- Identify reporting needs and continuously improve or build new reporting tools
- Use CRM and ERP tools to determine a client’s status, assess and respond to their expressed issues to earn their continuing satisfaction
- Manage electronic and manual records throughout the documented case support process, coordinating related actions across Engineering, Operations, Finance, and Manufacturing
Requirements
- Associate degree or equivalent
- Nice to have: Knowledge of mechanical and electrical systems
- Nice to have: Experience from capital equipment or technical service environments