- Hyderabad, Telangana, India
- Full-time · Associate
- 0–3 years
As a Senior Systems Analyst, Data Foundations, you'll independently own production support and administration for Salesforce's enterprise data and analytics platforms, with a strong grasp of native platform functionality and best practices.
Responsibilities
- Own escalations on cases, intake, and investigations across teams and time zones.
- Run follow-the-sun handoffs so escalations keep moving between Mexico City, Dublin, and Hyderabad.
- Track escalation trends (volume, repeat causes, time to engage, time to resolve).
- Be the escalation point for Tier-2 analysts on complex cases and investigations.
- Be a frontline responder in incidents: connect first, assess impact, and use judgment on when to pull in Site Reliability Engineers (SREs).
Requirements
- Bachelor's degree in computer science, business, or equivalent experience
- Nice to have: Data 360
- Nice to have: Tableau
- Nice to have: CRM Analytics
- Nice to have: Agentforce