- Mumbai, Maharashtra, India
- 3+ years
Lead Salesforce BAU support, managing day‑to‑day platform support, incident triage, data operations, and coordination with business and technical teams.
Responsibilities
- Provide day‑to‑day functional and technical support for Salesforce users and business teams
- Triage, investigate, resolve, and track incidents, service requests, defects, and user queries
- Analyze reported issues, identify root causes, document findings, and coordinate permanent fixes
- Monitor support queues and ensure tickets are updated, prioritized, and resolved in line with agreed service levels
- Escalate high‑impact or complex issues to Salesforce developers, administrators, architects, or integration teams
Requirements
- Bachelor's degree in Computer Science, Information Technology, Engineering, Business Systems, or a related field, or equivalent practical experience
- Nice to have: Salesforce Certified Administrator certification
- Nice to have: Financial Services Cloud
- Nice to have: Integrations, APIs, scheduled jobs, ETL processes, middleware support
- Nice to have: ITIL practices