Partner in Customer Support for Fixed Broadband, responsible for customer needs assessment, issue resolution, and service delivery across digital channels.
Responsibilities
Identify and assess customer needs accurately to ensure high levels of customer satisfaction
Deliver superior quality support to all Fixed Broadband customers through proactive and empathetic engagement
Utilize customer management systems, tools, and best practices to resolve issues and enhance service delivery
Manage inbound and outbound customer interactions to drive retention, loyalty, and revenue growth
Ensure consistent alignment with MTN’s customer-centric values and operational excellence standards
Requirements
First Degree or equivalent in Social Science, Business Management Accountancy, or related discipline
Nice to have: Professional certification on Customer Service/Relations
