The Customer Insight Analyst helps ensure everyone across the organisation understands their customers, their needs and experiences, to inform the future development of products, services, and experiences.
£32,489 - £37,904 (dependent on experience)
- Turning customer feedback and data into actionable insight, identifying themes, trends and opportunities and translating these into recommendations for the business
- Supporting and delivering primary research, including questionnaire design, surveys, depth interviews, analysis and reporting
- Monitoring customer experience and insight measures, helping identify changes, emerging trends and opportunities for improvement
- Providing ad hoc analysis and insight to support senior leaders, colleagues and project teams with business questions and decision-making
- Communicating insight across OS through engaging reports, dashboards, presentations, internal articles and other communications
- A relevant qualification in areas such as business, statistics, marketing or market research, or equivalent relevant professional experience
- Nice to have: Survey platforms
- Nice to have: Customer relationship management systems
