- Lone Tree, Colorado, United States
- Competitive pay
- 2+ years
Field Functionality Technician serves as the level 3 functionality expert responsible for all electronic demonstration displays in Best Buy retail stores within their assigned area.
Responsibilities
- Drives a positive customer experience by building relationships and providing solutions to their needs.
- Provides next business day response to escalations.
- Sends detailed troubleshooting info via email when issues are escalated by retail.
- Ensures retail partners are following standard operating procedures and working with market partners.
- Troubleshoots, repairs, and maintains low voltage displays, associated systems, and new and existing company electronic systems.
Requirements
- Nice to have: project management
- Nice to have: retail leadership
- Nice to have: problem solving
- Nice to have: communication
- Nice to have: priority setting