Greet patients, customers, and vendors in a friendly, professional, and welcoming manner; serve as the primary point of contact for patient interactions.
Answer telephone calls, respond to inquiries, and manage email or digital communications in a timely and professional manner.
Schedule patient appointments while supporting provider schedule optimization, including managing cancellations, reschedules, and same-day fill opportunities.
Execute appointment confirmation and reminder processes to reduce no-show rates and ensure patients are prepared for their visit.
Verify insurance eligibility and patient demographics prior to appointments; accurately enter and maintain complete information in EMR.
The Scheduling Analyst is responsible for translating forecasts into optimized shift schedules, managing real-time coverage, and ensuring multi-vendor alignment using Genesys Cloud WFM.
Responsibilities
Translate interval-level forecasts into shift schedules, including standard, split, and micro-shift patterns, break/lunch placement, and skill-based assignment.
Process and reconcile time-off requests, balancing entitlements against coverage requirements.
Run schedule optimisation to minimise over/understaffing while remaining compliant with labour law and contracted hours.
Manage shift bidding/preference processes and publish final schedules to agents and supervisors.
Support scenario modelling for known volume events (campaigns, price changes, seasonal peaks) by building draft schedules against each scenario.
Lead Project Scheduler responsible for developing and implementing planning andscheduling techniques, managing CPM software implementation, and performing time impact analysis within the Oklahoma City region.
Responsibilities
Assisting with the development and implementation of acceptable planning and scheduling techniques and methods
Working daily with the project team to develop the project plan and translate it into the project schedule
Leading development and analysis of project schedules, CPM software implementation, time impact and delay analysis, and review of periodic schedule updates
Developing the preparation of project time and cost claims
Assisting in developing and recording the project's historical schedule information and lessons learned for future projects
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