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Technical Support Engineer - APAC

Hyperbolic Labs · Posted Nov 6, 2026

Remote
Remote

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Technical Support Engineer responsible for first‑line GPU cluster issue resolution across APAC, owning tickets end‑to‑end and ensuring SLA compliance.

Responsibilities

Own customer tickets from first response to resolution
Manage SLA clock and severity classification
Reproduce issues, gather logs, and determine fault source
Provide remote access and configuration support (SSH, NFS, security groups)
Execute and author runbooks

Requirements

Nice to have: Zendesk
Nice to have: Linear
Nice to have: PagerDuty
Nice to have: Slurm
Nice to have: Kubernetes

Skills

Linux CLI SSH NFS DNS firewalls security groups GPU workloads nvidia-smi