- Maite, GU, Puerto Rico
- Full-time · Mid
Provides quality service to members via various channels, handling inquiries regarding accounts, services, and loans, while assisting with department coordination and team leadership.
Responsibilities
- Process transaction requests in accordance with credit union guidelines
- Research and make adjustments to member accounts
- Provide service and rate information
- Coordinate the activities of employees engaged in the Contact Center
- Assist the Supervisor and Manager with escalated calls