Secure software engineering practices jobs

Principal, Full Stack Engineer - Tech Lead - Contact Center

Fidelity Investments · Posted Nov 12, 2026

Galway, Connacht, Ireland
Full-time · Principal
10+ years

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Principal Software Engineer – Tech Lead - Contact Center Platform Engineering. Provide technical and engineering leadership for the design, development, and delivery of enterprise-scale Workforce Management applications that power Fidelity's contact center operations.

Responsibilities

Define and drive the technical vision and engineering strategy for Workforce Management platforms.
Partner with Architects to evaluate solution options and establish long-term technical direction.
Lead architecture and design reviews, ensuring solutions meet scalability, reliability, security, and operational requirements.
Drive engineering standards, development practices, and quality expectations across the team.
Champion modernization efforts, reduce technical debt, and simplify platform complexity.

Requirements

Bachelor's degree in Computer Science, Engineering, or equivalent experience
Nice to have: Apache Kafka
Nice to have: Workforce Management domain
Nice to have: SIP
Nice to have: WebRTC

Skills

Java Spring Boot React JavaScript Distributed systems