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Intermediate, Helpdesk Support Services Specialist (Tier II)

CEdge Inc · Posted Nov 3, 2026

Scott Air Force Base, Illinois, United States
On-site
Full-time · Mid

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The role provides on-site helpdesk support for SDDC’s OIS NIPRNET and SIPRNET customers, including troubleshooting workstations and peripherals, and maintaining a knowledge database.

Responsibilities

Troubleshooting analysis, diagnosis, and resolution of workstation and peripheral problems IAW approved baseline configurations.
Establish and maintain a knowledge database of problem resolutions related to service requests and inquiries by SDDC BDE, BN, and DET Level customers.
Provide the Government a copy of the database monthly.
Configuration, maintenance, and troubleshooting of desktop platforms.
Workstation upgrades, new workstation imaging/setup/installations, and replacement of workstations and peripherals.

Skills

IAT II CCNA Security CSA+GICSP GSEC Security+CE SSCP Secret Clearance

Service Desk Analyst

Service Desk Analyst

Compensation

Responsibilities

Requirements

Skills

Intermediate, Helpdesk Support Services Specialist (Tier II)

Responsibilities

Skills

Benefits

Security+ce jobs

Compensation

Responsibilities

Requirements

Skills

Responsibilities

Skills

Benefits