- New York, New York, United States +1 more
- Full-time · Mid
- 2+ years
The Onboarding Manager / Product Specialist will manage the customer implementation lifecycle, build and scale the onboarding playbook, and act as a bridge between customers and product teams.
Locations (2)
- New York, New York, United States
- London, England, United Kingdom
Responsibilities
- Manage the customer implementation lifecycle from signature to go-live
- Translate complex customer pricing models into the Sequence data model
- Deliver expert guidance and support to customers on how to accelerate their onboarding and optimise their usage of the Sequence platform
- Become a trusted source of product feedback for our product and engineering teams as the frontline operator working with customers everyday
- Build the playbook and scale our onboarding and product specialist team right next to our C-level team
Requirements
- STEM degree
- Nice to have: technical background