- Sofia, Sofia, Bulgaria
- On-site
- Full-time · Mid
- 1+ years
Provide first‑level technical support to customers, diagnosing and resolving issues via remote tools, and escalating complex cases.
Responsibilities
- Respond to customers via phone, mail, and web
- Log cases and provide information
- Troubleshoot and solve customer problems
- Use remote tools for diagnosis
- Escalate complex cases
Requirements
- High School
- Bachelor's degree
- Master's degree
- Nice to have: German language skills