Senior User Researcher
scrumconnect · Posted Nov 6, 2026
- Remote
- Remote
- Full-time · Senior
- 5+ years
Lead the user research programme across complex public sector engagements, embedded within multidisciplinary Agile teams.
Responsibilities
- Lead, scope and deliver user research across complex services and multi-team environments
- Advise teams and clients on the selection, application and ethical safeguarding of a wide range of qualitative and quantitative user research methods
- Lead collaborative data analysis and synthesis, engaging colleagues and stakeholders to build user empathy and align on core service opportunities
- Champion inclusive research practices across projects
- Assure research quality, ethical rigour and alignment with WCAG standards and the GDS Service Standard
Requirements
- Nice to have: regulatory research
- Nice to have: local government research
- Nice to have: policy-heavy contexts
- Nice to have: service architecture
- Nice to have: technical constraints