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1–2 jobs· newest first

Regional Delivery ManagerNew
New Era Technology PH · Cebu, Philippines
Hybrid · Full-time · Manager
Regional Delivery ManagerNew
New Era Technology · Cebu, Philippines
Hybrid

+10K new in the last hour

Regional Delivery Manager

New Era Technology PH · Posted Nov 10, 2026

Cebu, Cebu, Philippines
Hybrid
Full-time · Manager
2–5 years

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Lead delivery of IT field services and operational support across a designated region, managing a team of Regional Analysts and ensuring seamless service delivery.

Responsibilities

Review technician deliverables and ticket notes
Manage enterprise-level customer tickets and provide operational support
Handle call queues, service ticket scheduling, logistics, and resource coordination
Engage customers on escalated issues
Provide periodic reporting on SLA adherence

Requirements

Nice to have: Network Technician
Nice to have: Network Engineer
Nice to have: Cisco
Nice to have: Arista
Nice to have: APAC language skills

Skills

Service Operations Center Enterprise service ticketing Service management platforms Supervisory experience Network topologies Data communications Voice technologies Microsoft Office 365

Benefits

Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions

See full job description

Regional Delivery Manager

New Era Technology · Posted Nov 10, 2026

Cebu, Cagayan Valley, Philippines
Hybrid
2–5 years

Apply with RefersoAI Apply on careers page

Lead delivery of IT field services and operational support across a designated region or portfolio within a 24/7/365 environment.

Compensation

Day 1 HMO + 1 free dependent (upon regularization)

Responsibilities

Review technician deliverables and notes for dispatched tickets
Manage enterprise-level customer tickets and provide operational support
Adapt to changing customer requirements
Handle call queues, service ticket scheduling, logistics, and resource coordination
Engage customers on escalated issues

Requirements

Nice to have: Network Technician
Nice to have: Network Engineer
Nice to have: Cisco
Nice to have: Arista
Nice to have: APAC language skills

Skills

Service Operations Center Enterprise service ticketing Service management platforms Supervisory experience Network topologies

Data communications

Voice technologies

Microsoft Office 365

Benefits

Day 1 HMO + 1 free dependent
Health and Wellness Reimbursement Benefits
Sunlife Group Insurance
Company Salary Loans
Government contributions

See full job description