- Remote
- Remote
- Contract · Senior
- $70–$80 per hour
- 6+ years
Compensation
Pay Rate: $70-80/hr
Responsibilities
- Design end-to-end employee and agent journeys: onboarding/offboarding, issue-to-resolution, request-to-fulfillment, and self-service search and knowledge (deflection).
- Create UX artifacts such as personas, journey maps, empathy maps, and wireframes/prototypes.
- Plan and run usability tests, and turn findings into design improvements.
- Design and configure experiences in Employee Center, SOW, and UI Builder.
- Collaborate with developers, product owners, and stakeholders to deliver consistent, accessible, user-centered solutions.