- Bangalore, Karnataka, India
- 8+ years
Senior Business Process Analyst focused on ServiceNow CSM, FSM, MCO, APO
Responsibilities
- Partner with cross-functional teams to facilitate user story gathering and design sessions
- Assist in the collection and documentation of business requirements
- Translate business needs into functional specifications and process flows
- Identify gaps, inefficiencies, and opportunities for automation and optimization
- Own HLD and LLD from functional standpoint
Requirements
- Bachelor’s degree in business administration, Information Technology, or a related field
- Nice to have: ITIL Expert
- Nice to have: ITIL v3
- Nice to have: ITIL v4
- Nice to have: ServiceNow CSA