Service desk platform jobs

IT Help Desk Technician I

GreenState Credit Union · Posted Nov 10, 2026

North Liberty, Iowa, United States
On-site
Full-time · Entry
$26–$30 per hour

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The IT Help Desk Technician I is responsible for assisting in operations of the network, PC, peripheral, service desk, telecommunications, and operational processes of the credit unions environment, providing Level 1 (Diagnostic) application and hardware support.

Compensation

Pay range for this hourly position is $26.02 - $30.42/hr with a progressive benefits package.

Responsibilities

Serve as the first point of contact for staff seeking technical assistance over the phone, email or live chat
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Direct unresolved issues to the next level of support personnel
Utilize the service desk platform to capture end user requests, track activities, document troubleshooting steps, and log resolution for core network and data systems, communication systems, and end user devices
Installs, maintains, repairs, upgrades and troubleshoots computer software

Requirements

High School diploma (equivalent work experience may substitute for degree)
Nice to have: Certifications
Nice to have: College level classes

Skills

PC software and hardware knowledge Technical aptitude Analytical skills

Service desk platform jobs

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