- Cambridge, Massachusetts, United States
- Full-time · Senior
- $64K–$96K per year
- 4+ years
The role involves managing service delivery processes, assessing supplier performance against SLAs, and supporting service processes like incident and change management within a global matrix organization.
Compensation
The annual base pay for this position ranges from $64,028.80 - $96,043.20 USD annually. Our positions offer eligibility for various incentives—an opportunity to receive short-term incentive bonuses, ...
Responsibilities
- Assess internal and third party supplier services against relevant Service Level Agreements (SLAs) and customer satisfaction requirements
- Manage service delivery processes including Service Level Management, Financial Management, Capacity Management, Availability Management and Continuity Management
- Support key service processes, including Incident Management, Problem Management, Change Management, Knowledge Management and Release Management
- Collaborate with integrated assurance for internal and external assurance activities
- Communicate Service Improvement Plans with Customer Service managers
Requirements
- Bachelor’s degree in computer science
- engineering
- information technology
- information systems
- business