- Hyderabad, Telangana, India
- On-site
- Full-time · Manager
- 15+ years
Lead enterprise managed-services portfolio covering procurement, asset management, software asset management, compliance, financial reconciliation and continuous improvement.
Responsibilities
- Own delivery across every service line in the portfolio, with accountability for service levels, quality, throughput and customer satisfaction
- Run daily, weekly and monthly reviews, using trends and leading indicators to manage performance
- Act as the senior escalation point for operational issues, ensuring issues are resolved at the appropriate level
- Ensure each service line maintains current procedures, controls and audit evidence, with consistent quality assurance
- Plan capacity and coverage across service lines and shifts to meet changing demand
Requirements
- Nice to have: ITIL certification
- Nice to have: project or programme management certification
- Nice to have: Lean Six Sigma Black Belt
- Nice to have: IT asset management or procurement certification such as IAITAM or CIPS
- Nice to have: Experience running a 24x5 or follow-the-sun operation delivered from India