ServiceNow Agile Development jobs

ServiceNow Lead, Business Analyst

Cayuse Holdings · Posted Nov 10, 2026

Remote
Remote
Contract · Senior
$70–$80 per hour
8+ years

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Lead the functional side of the ServiceNow engagement. Own process design, out-of-the-box (OOB) fit analysis, and backlog prioritisation with the client’s Product Owner, while using generative and agentic AI to speed up delivery.

Compensation

Pay Rate: $70-80/hr

Responsibilities

Lead process design and fit-gap analysis, favouring out-of-the-box capabilities over customisation.
Work with Product Owner to define, refine, and prioritise the backlog.
Manage the incident (INC) and request item (RITM) backlog.
Own Agile artifacts (user stories, acceptance criteria, sprint plans) and run scrum ceremonies.
Guide the development team on requirements, configuration choices, and testing.

Skills

IT business analysis ServiceNow ITSM ServiceNow HRSD generative AI agentic AI ITSM processes Agile Scrum

ServiceNow Agile Development jobs

Compensation

Responsibilities

Skills

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Compensation

Responsibilities

Skills