Lead Developer Manager for ServiceNow practice, responsible for configuration, customization, integration, automation, and delivery of ServiceNow solutions.
Responsibilities
Performs configuration/customization of the ServiceNow system, including creation workflows
Builds service request fulfilment workflow from customer requirements
Uses scripting tools and ServiceNow functionality to automate tasks
Performs integrations and process automation using Orchestration, Web Services, Soap calls
Gathers specifications from business departments and delivers product/release
Requirements
College degree in related technology field (Computer, Engineering, Science, etc.) or comparable job experiences
Lead technical architect and developer for ServiceNow platform, designing scalable solutions, integrations, and automation for federal government operations.
Compensation
USD $0.00/Yr. Up to USD $0.00/Yr.
Responsibilities
Lead hands‑on development within the ServiceNow platform including client scripts, business rules, UI actions, UI policies, data policies, workflow automation, Flow Designer, Integration Hub spokes, Script Includes, catalog items, Service Portal widgets, UI pages, and event/alert rules.
Design and implement integrations between ServiceNow and external enterprise systems, monitoring tools, and operational platforms using REST, SOAP, APIs, and integration frameworks.
Coordinate with team working AI Initiatives to support predictive operations, automated incident/case response, and intelligent service management.
Collaborate with platform architects and engineering teams to integrate machine learning services, analytics platforms, and intelligent decision engines into ServiceNow workflows.
Develop solutions that leverage ServiceNow features and automation capabilities to enhance operational awareness, reduce manual intervention, and improve service delivery efficiency.
Requirements
High school diploma or GED equivalent
Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
Nice to have: Bachelor’s or master’s degree in computer science, Information Technology, Engineering, or related field
Nice to have: Experience supporting enterprise IT modernization initiatives within federal or defense environments
Nice to have: Experience with enterprise integration technologies including REST APIs, microservices, and automation frameworks
