- Remote, United States
- Remote
- Full-time · Mid
- $87K–$165K per year
- 5+ years
Compensation
The salary range for this role is 86,800 USD - 165,200 USD.
Responsibilities
- Partner with stakeholders to gather and define requirements aligned with ITSM objectives
- Create detailed user stories and acceptance criteria reflecting business needs and technical considerations
- Ask probing questions to ensure requirements are complete, feasible, and aligned with platform capabilities
- Develop test scripts, validate story completion, and support defect analysis and reporting
- Collaborate closely with architects and developers to ensure alignment with ServiceNow design standards and best practices
Requirements
- STEM degree
- Nice to have: IIBA certification
- Nice to have: ITIL certification
- Nice to have: BPM certification
- Nice to have: ServiceNow ITSM certification