ServiceNow Platform Lead
Tekfortune Inc. · Posted Nov 9, 2026
- Raritan, New Jersey, United States
- 10+ years
Responsibilities
- Handle escalations and participate in escalation meetings
- Consult and guide clients on best practices and solutions for new requirements, problem statements and roadmap for ServiceNow
- Manage a team of ServiceNow resources, including remote team members across different time zones
- Support implementation, administration, configuration, and development of the ServiceNow tool
- Develop on the ServiceNow platform, including creation and customization of core applications such as Incident, Problem, Change, Service Catalog and workflows
Requirements
- Nice to have: Configuration Management (ITIL)
- Nice to have: ServiceNow scoped applications (Virtual agent, Performance Analytics, ATF, Predictive Intelligence, Agent Workspace, Mobile app)
- Nice to have: Web Services Integration (SOAP, REST, JSON, JDBC)
- Nice to have: Agile/Scrum methodology
- Nice to have: Networking fundamentals (TCP/IP, ports, firewalls, network protocols, IP networks)